Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone number)
• Account credentials
• Service addresses for utility list requests
• Payment information (processed securely by Stripe)
• Professional information (for realtor accounts)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and deliver your utility lists
• Send you service updates and notifications
• Process payments and prevent fraud
• Respond to your requests and support inquiries
• Analyze usage patterns to improve our service

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who perform services on our behalf (e.g., payment processing)
• When required by law or to protect our rights
• With your consent or at your direction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over secure HTTPS connections, and payment information is handled exclusively by our PCI-compliant payment processor, Stripe.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Cookies and Tracking

We use only essential cookies required for authentication and service functionality. We do not use third-party tracking or advertising cookies.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

8. Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions or concerns about this privacy policy, please contact us at support@utilitylist.com